Privacy Policy

Urban Stash LLC and its affiliates

Last Revised on October 28, 2025

This Privacy Policy for Urban Stash LLC and its affiliates, operating as Urban Stash ("Company," "we," "us," "our," or "Urban Stash") outlines how we collect, utilize, and disclose information about users of the Company's website https://www.urbanstash.co (the "Website"), applications, services, tools, and features (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refers to you as the user of the Services.

PLEASE READ THIS PRIVACY POLICY CAREFULLY. BY USING OR ACCESSING ANY OF THE SERVICES, YOU AGREE TO THE USE OF YOUR INFORMATION DESCRIBED IN THIS PRIVACY POLICY AND TO THE OTHER TERMS OF THIS PRIVACY POLICY. THE SERVICES ARE FOR INDIVIDUALS IN THE UNITED STATES ONLY AND ARE NOT INTENDED FOR USERS LOCATED OUTSIDE THE UNITED STATES. IF YOU DO NOT AGREE TO THIS PRIVACY POLICY OR ARE NOT IN THE UNITED STATES, PLEASE DO NOT ACCESS AND USE THE SERVICES.

1. Updating This Privacy Policy

We may revise this Privacy Policy periodically, and in such instances, we will update the "Last Revised" date at the top of this Privacy Policy. We will notify you and take other necessary steps as required by applicable law. The revised Privacy Policy will be effective upon posting or as otherwise specified. IF YOU DO NOT AGREE TO ANY UPDATES TO THIS PRIVACY POLICY, PLEASE DO NOT ACCESS OR CONTINUE TO USE THE SERVICES.

2. Company's Collection And Use Of Information

To provide you with the Services, we may request certain details or information from you. Information you submit through the Services may include:

  • Customer and basic contact details, such as name, age, gender, email, zip code, phone number, address, and member photos, collected to communicate with you, provide personalized Services, improve and advertise our Services, and conduct research and analytics.

  • Business information, such as entity name, years in operation, nature of business, business email, business address, business phone number, and business performance metrics.

  • Account information, including username, password, phone number, and security questions, collected to maintain and secure your account, personalize Services, and share information with our business partners.

  • Product interaction and feedback, including details about your storage unit, the belongings or inventory you store (if you choose to provide or upload such information), responses to surveys, search queries, and transactions, collected to provide Services, improve user experience, and conduct research.

  • Security and access information, such as building entry records, access-control logs, and video footage from security cameras in or around our facilities, collected to maintain safety, prevent unauthorized access, and ensure compliance with building policies.

  • Payment information, such as bank account, credit or debit card details, and billing address, collected to process payments and deliver Services.

  • Address verification documentation, including: household utility bill (electricity, gas, water, landline, etc.), paystub (dated in the last 30 days), current insurance policy (homeowner, renter, or motor vehicle), mortgage, lease, or rental contract, transcript or report card from an accredited university or college, motor vehicle registration, bank statement (dated in the last 30 days), cell phone bill (dated in the last 90 days), online banking profile screenshot showing name and address (optional redactions), voter registration card or confirmation letter. The following are not acceptable forms of documentation: credit card statements, USPS change of address form (CNL107), passport, postmarked first-class mail, driver's license.

  • Any other information voluntarily provided to us, such as through messages or webforms.

You may choose not to provide certain information, but doing so may limit your access to the Services.

We may obtain information about you from third-party sources, including storage facility platforms, data analytics providers, social media platforms, and service providers. We also automatically collect certain information about your interactions with the Services ("Usage Data") through Tracking Technologies like cookies and web beacons/clear gifs. Usage Data includes device identifiers, IP addresses, browser types, timestamps, operating systems, log data, and other interaction details. We use this information for analytics, user understanding, and service improvement.

3. How The Company Shares Your Information

We may share your information:

  • With vendors and service providers, including data analytics vendors, IT service management vendors, machine learning providers, email marketing vendors, insurance agents and providers, and on-site operational vendors.
  • With our landlords, real estate partners, affiliates, or within our corporate group.
  • To comply with applicable law, cooperate with law enforcement, respond to judicial orders, and address regulatory inquiries.
  • In connection with business transactions, asset sales, mergers, or bankruptcy proceedings.
  • To enforce terms of service, ensure safety and security, and fulfill user requests.
  • With professional advisors, such as auditors, law firms, or accounting firms.

You acknowledge and consent to such sharing of information as described in this Privacy Policy and as permitted by applicable law.

4. Cookies And Other Tracking Technologies

Do Not Track Signals

Our Services do not respond to "Do Not Track" signals received from browsers.

Cookies and Other Tracking Technologies

You can control your device's use of Tracking Technologies. Blocking or deleting cookies may affect Service functionality. Most browsers accept cookies automatically, but you can adjust settings to disable some cookie functionality or schedule automatic deletion.

5. Social Features

Certain Services features allow interactions with third-party services or platforms ("Social Features"). Using Social Features may involve third-party data collection and use. Information shared through Social Features may be publicly displayed and accessible by both the Company and the third party.

6. Third-Party Websites And Links

We may link to third-party online platforms whose content and privacy policies we do not control. Information shared on third-party platforms may be publicly viewable without limitation. We disclaim liability for third-party actions and any information submitted directly to them is subject to their privacy policies.

7. Data Security

While using the Services, please avoid transmitting sensitive or confidential information through unsecure channels. Although we implement security measures, no method of transmission over the internet is entirely secure. All information transmission is at your own risk.

8. Your Choices And Rights

You have the right to access, correct, or delete your personal information. You can also opt out of certain data processing activities, such as marketing communications.

9. Children's Privacy

Our Services are not directed at children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

10. How To Contact Us

For inquiries regarding information collected about you or questions about this Privacy Policy, please contact us at info@urbanstash.co.

Thank you for reviewing our Privacy Policy. Your privacy and trust are essential to us.